Welcome aboard

A new addition to the new, what signals quality and how to make the online world accessible

Today, I’m officially welcoming my long-time friend and digital marketing expert, Cat McGinty, to the team. Cat is joining the What’s Next collective as our Digital Lead, deepening the digital skillset and adding another creative sounding board. I think of her as the developer whisperer, demystifying technical projects and bridging the gap between techy’s and non-techy’s with ease! She’s a digital strategist, project manager and all-around infrastructure queen. Described by her clients as an ‘organised whirlwind’, she helps you complete projects and arms you with the tools and knowledge you need to succeed.

Welcome Cat, I’m looking forward to your newsletter takeover next week!

Picture the meme

The RNIB have released some brilliant teasers for a campaign to promote web accessibility, focused on the use of alt-text for those using screen readers. It’s inspired me to add alt text to this newsletter and think carefully about how I use it more widely. If it’s been helpful for you I’d love to know!

Image description – On a white background, black text writes “A small cartoon dog, wearing a little hat sits at a table, happily drinking coffee. Despite the table his coffee cup is on being on fire. As is the foreground. And the background. And the wall. And the rest of the room. Smoke billows across the top of the image, but this is fine. It’s all fine.”

Quality signals

Do we automatically associate a weightier product with higher quality? Bang & Olufsen certainly think so, and there’s an argument that lighter weights can sometimes equate to flimsiness and feel cheap. It’s interesting that, in other circumstances, weight can equate to bulky and cumbersome. The last scribbled sentence here really does it for me. The magic works even when you know it’s there.

Image description: Shows a section of a book page which reads: Have you ever picked up a Bang & Olufsen* remote control? If so, you will know only too well its exceptionally and surprisingly weighty feel in the hand. The haptic experience just oozes quality. But what most people are not aware of is that the majority of the weight has been added for no purpose other than to convey this impression. This is, it serves no functional role whatsoever. Even more remarkable is the fact that the positive influence (or halo effect) of all that weight in your hand still seems to work its magic even when you know it’s there.

Work in the wild

My latest deep dive for Talent Insight Group has hit the digital shelf. In it, I explore the shift from employee engagement to employee experience. Essential reading for anyone who leads a team.

Image description: Shows a stack of reports in landscape format with a green cover showing the image of a boy with glasses and a lightbulb hat to illustrate an idea. The title is The Employee Experience Guide.

And finally…

Our brains are stupid, and we are all just complicated houseplants. So next time you feel stuck or overwhelmed, take a deep breath, drink a glass of water and spend a few minutes outside. And if all else fails, dance it off like you’re in Grey’s Anatomy.

Image description: Shows a scene from Grey’s Anatomy with Christina Yang in her apartment spinning around and pointing at another person. Captioned “Shut up! Dance it out!”

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